Privacy Policy

At MC., we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or place an order with us.

1. Data Controller

The data controller responsible for your personal data is MC., based in France. If you have any questions about how we handle your data, please contact us at: contact@mc-thelabel.com

2. Data We Collect

We may collect the following types of personal data:

  • Identity & contact information: name, email address, phone number, billing and delivery address
  • Order information: products purchased, order history, payment confirmation
  • Technical data: IP address, browser type, device information, pages visited, and time spent on our site
  • Communication data: messages you send us via email or contact forms

3. How We Use Your Data

We use your personal data for the following purposes:

  • Processing and fulfilling your orders
  • Sending order confirmations and shipping updates
  • Responding to your enquiries and providing customer support
  • Improving our website and shopping experience
  • Complying with our legal obligations
  • Sending marketing communications, where you have given your consent

4. Legal Basis for Processing

We process your personal data on the following legal bases:

  • Contract performance: to process and deliver your orders
  • Legal obligation: to comply with applicable laws and regulations
  • Legitimate interests: to improve our services and prevent fraud
  • Consent: for marketing communications and non-essential cookies

5. Sharing Your Data

We do not sell your personal data. We may share your data with trusted third parties solely to operate our business, including:

  • Shopify Inc. (our e-commerce platform provider)
  • Payment processors (e.g. Stripe, PayPal)
  • Shipping and logistics partners
  • Email service providers (for transactional and marketing emails)

All third parties are required to handle your data securely and in accordance with applicable data protection laws.

6. Cookies

Our website uses cookies to enhance your browsing experience, analyse site traffic, and personalise content. You can manage your cookie preferences at any time via your browser settings. By continuing to use our site, you consent to our use of cookies in accordance with this policy.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order data is typically retained for a minimum of 5 years in accordance with French accounting regulations.

8. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

  • Right of access: request a copy of the data we hold about you
  • Right to rectification: request correction of inaccurate data
  • Right to erasure: request deletion of your data, subject to legal obligations
  • Right to restriction: request that we limit how we use your data
  • Right to data portability: receive your data in a structured, machine-readable format
  • Right to object: object to processing based on legitimate interests or for direct marketing
  • Right to withdraw consent: withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at: contact@mc-thelabel.com. We will respond within 30 days.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. International Transfers

Some of our third-party service providers may be located outside the European Economic Area (EEA). In such cases, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

12. Contact & Complaints

If you have any concerns about how we handle your data, please contact us at: contact@mc-thelabel.com